Special thanks for ensuring my daughter's safety
"This email serves to convey my appreciation and thanks for your support and assistance particularly over the past few days. Thank you Emily for believing in me and the difficulties you have had liaising on my behalf to an even 'more difficult' Landlord. Special thanks to all your colleagues and to Nicola for attending the property to ensure my daughter's safety. Thanks a million!" PG - Havering

The most ... hard working agents in Hertford
"Thank you for all your help over the last few weeks. I would like to say that you are the most professional, diligent and hard working agents in Hertford. If I must single out anyone, it is Mark who has been a real star in gaining the successful sale of this property. Good luck with all you do in the future. I will certainly recommend you (and have done!)"
VG - Hertford

I would absolutely recommend anyone to go via Lanes
"Anyhow, what I am trying to say, is that everyone at Lanes couldn't be more different from the last (letting) agents and I am really pleased that you are all so friendly and helpful - thanks for this, it makes raising any points that much easier. I would absolutely recommend anyone to go via Lanes if they are looking to rent in this area."
Ms S O'c - Enfield

I appreciated the accompaniment of all viewers
"May I thank you for all the hard work to ensure my sale went well. I appreciated the close attention to detail as well as the accompaniment of all viewers around my home".
Mr PS - Enfield

The most efficient Estate Agents we have dealt with
‘’We have found Lanes to be of an excellent standard throughout. The most efficient Estate Agents we have dealt with. Not much room for improvement. Well donel’’.
Mrs D, Palmers Green

You did everything you could to make it happen on time
‘’You were very helpful, supportive, hard working and did everything you could to make it happen on time’’.
Ms W, Hertford

Everything was handled professionally and smoothly
‘’Everything was handled professionally and smoothly. Extended thanks to George and Nick at your Palmers Green office and Katrina at your Enfield office. First rate service - many thanks’’.
Mrs M, Palmers Green

Lanes are the best Estate Agents I have ever dealt with
‘’Can I just say that Nick was particularly exemplary as he never gave up calling to ask if we had found anything. He understood what we were looking for for my elderly parents and found the perfect place. Lanes are the best Estate Agents I have ever dealt with, extremely helpful’’.
Mrs L, London N13

Your staff gave honest advice
‘’Your staff gave honest advice when they felt that I would be taking a risk purchasing the property whilst other parties were also trying to buy it. I was grateful for the honest comments’’.
Ms Baker, Cheshunt

Lanes provides a top class service
‘’... which is hard to match or even beat amongst it's competitors - a credit due to the professionalism of the staff. I would like to take this opportunity to inform you of your branch's customer service, which I found to be excellent for a variety of reasons. I always found the staff to be affable, approachable and professional with good communication and always keeping me informed’’.
Mrs MG

Lanes kept me informed from start to finish
‘’It wasn’t just the initial contact that I was pleased with, it was the incredible amount of hard work carried out by James Luton in the weeks leading up to exchange. On the Friday he seemed to pull off the impossible and we are so grateful. Even our solicitor commented on a couple of occasions about how impressed she was in her dealings with James’’.

The directors practice what they preach
‘’At last a company that follows through on it’s promises!!. Upon meeting Oliver although impressed with what he had to say we couldn’t help having a cynical view as we had been promised so much from agents in the past. However, Oliver was true to his word providing us with detailed feedback from the offset all the way through to completion often calling us personally late at night to ensure everything was ok’’.

Consistency
‘’The thing that has impressed me most is the consistency of service that I have found your organisation provides. I found it very refreshing to deal with an organisation who still prioritises customer care above all else’’.

Experience
‘’ With so many agents to choose from we decided to choose Lanes on the basis that they have over sixteen years experience in the local market place. Lanes clearly understand the variances of the local market’’

Independent agent with a fantastic attitude
‘’We were surprised to learn, after obtaining several valuations on our property, that Lanes are in fact an independent agent. Given their board presence and the fact they seem to have been around for a very long time, we were pleasantly surprised to establish  they are independent and simply have a fantastic attitude to hard work. This was an important decision because we wanted an agent without the corporate restraints whilst at the same time a strong branding and name awareness in the area’’.

You were so positive about our property
‘’ Having  had a number of valuations and conversations with other agents, we decided to place our property on the market with Lanes. One of the things that we particularly liked about Lanes (in addition to the practical considerations of valuation and marketing) was that you were so positive about the property and its appeal to buyers.  We took the decision that if the agent likes our property, they will present it in the best light to potential buyers’’