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Special thanks for ensuring my daughter's safety
"This email serves to convey
my appreciation and thanks for your
support and assistance particularly
over the past few days. Thank you
Emily for believing in me and the
difficulties you have had liaising
on my behalf to an even 'more difficult'
Landlord. Special thanks to all your
colleagues and to Nicola for attending
the property to ensure my daughter's
safety. Thanks a million!" PG - Havering
The most ... hard working agents in
Hertford
"Thank you for all your help over
the last few weeks. I would like to
say that you are the most professional,
diligent and hard working agents in
Hertford. If I must single out anyone,
it is Mark who has been a real star
in gaining the successful sale of
this property. Good luck with all
you do in the future. I will certainly
recommend you (and have done!)"
VG - Hertford
I would absolutely recommend anyone
to go via Lanes
"Anyhow, what I am trying to say,
is that everyone at Lanes couldn't
be more different from the last (letting)
agents and I am really pleased that
you are all so friendly and helpful
- thanks for this, it makes raising
any points that much easier. I would
absolutely recommend anyone to go
via Lanes if they are looking to rent
in this area."
Ms S O'c - Enfield
I appreciated the accompaniment of
all viewers
"May I thank you for all the hard
work to ensure my sale went well.
I appreciated the close attention
to detail as well as the accompaniment
of all viewers around my home".
Mr PS - Enfield
The
most efficient Estate Agents we have
dealt with
‘’We have found Lanes to be of an excellent standard throughout. The most efficient Estate Agents we have dealt with. Not much room for improvement. Well donel’’.
Mrs D, Palmers Green
You did everything you could to make it happen on time
‘’You were very helpful, supportive, hard working and did everything you could to make it happen on time’’.
Ms W, Hertford
Everything was handled professionally and smoothly
‘’Everything was handled professionally and smoothly. Extended thanks to George and Nick at your Palmers Green office and Katrina at your Enfield office. First rate service - many thanks’’.
Mrs M, Palmers Green
Lanes
are the best Estate Agents I have
ever dealt with
‘’Can I just say that
Nick was particularly exemplary as
he never gave up calling to ask if
we had found anything. He understood
what we were looking for for my elderly
parents and found the perfect place.
Lanes are the best Estate Agents I
have ever dealt with, extremely helpful’’.
Mrs L, London N13
Your
staff gave honest advice
‘’Your staff gave honest
advice when they felt that I would
be taking a risk purchasing the property
whilst other parties were also trying
to buy it. I was grateful for the
honest comments’’.
Ms Baker, Cheshunt
Lanes
provides a top class service
‘’... which is hard to
match or even beat amongst it's competitors
- a credit due to the professionalism
of the staff. I would like to take
this opportunity to inform you of
your branch's customer service, which
I found to be excellent for a variety
of reasons. I always found the staff
to be affable, approachable and professional
with good communication and always
keeping me informed’’.
Mrs MG
Lanes kept me informed from start to finish
‘’It wasn’t just the initial contact that I was pleased with, it was the incredible amount of hard work carried out by James Luton in the weeks leading up to exchange. On the Friday he seemed to pull off the impossible and we are so grateful. Even our solicitor commented on a couple of occasions about how impressed she was in her dealings with James’’.
The directors practice what they preach
‘’At last a company that follows through on it’s promises!!. Upon meeting Oliver although impressed with what he had to say we couldn’t help having a cynical view as we had been promised so much from agents in the past. However, Oliver was true to his word providing us with detailed feedback from the offset all the way through to completion often calling us personally late at night to ensure everything was ok’’.
Consistency
‘’The thing that has impressed me most is the consistency of service that I have found your organisation provides. I found it very refreshing to deal with an organisation who still prioritises customer care above all else’’.
Experience
‘’ With so many agents to choose from we decided to choose Lanes on the basis that they have over sixteen years experience in the local market place. Lanes clearly understand the variances of the local market’’
Independent agent with a fantastic attitude
‘’We were surprised to learn, after obtaining several valuations on our property, that Lanes are in fact an independent agent. Given their board presence and the fact they seem to have been around for a very long time, we were pleasantly surprised to establish they are independent and simply have a fantastic attitude to hard work. This was an important decision because we wanted an agent without the corporate restraints whilst at the same time a strong branding and name awareness in the area’’.
You were so positive about our property
‘’ Having had a number of valuations and conversations with other agents, we decided to place our property on the market with Lanes. One of the things that we particularly liked about Lanes (in addition to the practical considerations of valuation and marketing) was that you were so positive about the property and its appeal to buyers. We took the decision that if the agent likes our property, they will present it in the best light to potential buyers’’ |